A Walmart employee spotted a customer struggling to drag an oversized TV toward the checkout area. The man flagged him down, hoping store staff could help him get the television home — but he wasn’t happy with what he heard.
In a TikTok clip that has racked up more than 38,000 views, content creator Skylouieeeee (@skylouieeeee) appears on camera in his Walmart vest, venting from the driver’s seat of his car.
“Every time these customers have a problem, they’d rather make things way more difficult than just solving the problem,” he says with visible frustration.
According to the TikToker, the customer initially asked for help “carrying out” the TV from his cart. He told the man that employees could assist loading it into his vehicle once he’d paid — standard procedure. That’s when things took an unexpected turn.
“Are y’all able to help me drop off the TV to my house?” the customer asked. The worker had to break the news: store employees cannot leave the premises. Home deliveries are fulfilled through a third-party service and typically take a few days to arrive.
The customer pushed back, pointing out that the TV was too large to fit in his backseat even with the seats folded flat. The worker’s only solution? “You’re just going to have to order it off the app.”
That suggestion didn’t go over well. The customer grew increasingly frustrated and refused to consider using the Walmart app. The employee held firm — without an alternative way to transport the TV, placing a delivery order through the app was the only viable path forward.
How do Walmart customers actually get large TVs home?
Over on the r/Walmart subreddit, fellow employees confirmed this kind of situation is nothing new. Workers from various locations chimed in with their own stories of customers attempting to transport purchases that were clearly too large for their vehicles.
One worker shared a photo of a TV literally tied to the outside of a compact sedan.
Another recalled a particularly memorable moment: “A family of four drove 45 minutes — passing a closer location — to buy a full-size swimming pool. Predictably, the box had no chance of fitting in their trunk. While my team lead and I were trying to figure something out, one of their kids casually said, ‘We should have brought the van.'”
A third employee described a chaotic Black Friday scene: “They wedged the TV into the car and had grandma and the kids walk behind it with the hazard lights on. In Wisconsin. In an unusually cold November.”
What viewers had to say
@skylouieeeee How else he gonna get if he don’t order online #fyp #walmart #storytime #retail #retailworker
Reaction in the comments was largely unsympathetic toward the customer, with many pointing to a lack of basic planning.
“Unfortunately, common sense isn’t always so common,” one viewer wrote.
“They genuinely think delivery drivers just materialize inside the store the moment you place an order,” another joked.
A third added: “Your frustration is completely valid. People like that are exhausting.”
That said, a handful of commenters offered the customer some grace.
“To be fair, some retailers do offer delivery arrangements right at the register, so the confusion is understandable,” one noted. “And ordering through the app isn’t always straightforward — especially when you later have to come back in-store for a return and Walmart won’t take it.”
The Mary Sue contacted Skylouieeeee through TikTok and reached out to Walmart through their official media contact form.
